Privacy Policy

Artstreet International Solutions Pvt. Ltd (“Artwaley”) respects a person’s/customers privacy and is committed to protecting it with this policy.

This policy describes the type of information we collect from you or that you provide us solely, when you visit the website www.artwaley.com. The information you provide as a registered user is never shared with any third party unless you explicitly inform us to do so. We maintain the privacy and confidentiality of your information.

We may use your personal information to process your orders, credit reference checking or fraud detection, responding to your queries, updating you with news and exciting offers from www.artwaley.com , to protect our brands’ integrity, for gaining your feedback if you may have any or for any other purpose with your consent.

 

Security

We take precautions to protect your information. When you register your personal data on our website, your information is protected both online and offline.

Wherever we collect information (such as credit card data), the respective information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally

 

International Transfer

Your information may be transferred to-and maintained on computer located outside of your state, province, country or other government jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.

 

Phishing

Identity theft and the practice currently known as phishing are of great concern to ARTWALEY. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit information, username, login password.

 

Return Policy

The company has very flexible and friendly 10-days returns policy that lets you return items provided in a good and undamaged condition. Also, our staff will never ask you why you wish to return the painting, when you have to. For damaged/incorrect items we offer full refunds. For paintings returned back out of choice, we deduct the courier change and refund 90% of the amount in your registered account. In case of prepaid orders - it would be refunded back to same credit card/bank account used while making the purchase within 2-5 days of receiving the painting back to our warehouse.

Please note:

  • Paintings purchased from the Gifts Section i.e. Customized, bulk and corporate, once purchased CANNOT be returned.
  • Paintings once framed and sold will NOT be taken back.

 

Cancellation Policy

You may cancel your order if the same has not been shipped from our premises, and not yet framed (applicable if framing was chosen). Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or call us on +91 73538-45678 for requesting cancellations.

  • If you had placed a COD order that has not been paid for, then of course no money will be refunded.
  • In case of prepaid order, full amount will be refunded to same Card/Net Banking account used while shopping.
  • For paintings that are framed and are requested for cancellation - we are sorry we CAN’T process your request to cancel the order

The Company will not be responsible or liable for any special, incidental, indirect or consequential damages of any kind in connection with this agreement, even if we have been informed in advance. The liability of the company would be to the extent the charges paid by the user for buying the product on company’s website.

 

COPYRIGHT POLICY

ARTWALEY respects copyright law and expects its users to do the same. It is ARTWALEY’s policy to terminate inappropriate circumstances of members or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.

 

TERMINATION

If you breach any of these terms, ARTWALEY will have the right to suspend or disable your account or terminate these terms, at its sole discretion and without prior notice to you. ARTWALEY reserves the right to revoke your access to and use of the site, services. ARTWALEY content and member content at any time, with or without cause. In the event ARTWALEY terminates these terms for your breach, you will remain liable for any amount hereunder. You may cancel your account at any time by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.